Privacy Policy

1. Who We Are

Kids Zone Dubai is a children's entertainment and education venue located at Souk Al Bahar, Level 2, Dubai Mall, United Arab Emirates. We operate indoor play areas, birthday party services, playgroup programmes, workshops and related children's activities.

This privacy policy applies to all personal data collected through our website (kidszone.ae), social media channels, WhatsApp communications, booking systems and in-venue interactions.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number and postal address
• Child information: child's name, age and date of birth (for bookings and age-appropriate services)
• Booking details: event dates, party preferences, dietary requirements and special requests
• Payment information: transaction details processed securely through our payment providers
• Communication records: messages sent via WhatsApp, email, social media or website enquiry forms
• Usage data: website browsing behaviour, IP address, browser type and device information
• CCTV footage: security camera recordings within our venue for safety purposes

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage bookings for birthday parties, playgroup, workshops and other services
• To communicate with you about your enquiries, bookings and upcoming events
• To process payments and issue invoices or receipts
• To send promotional offers, event updates and newsletters (only with your consent)
• To improve our services, website and customer experience
• To ensure the safety and security of children and visitors at our venue
• To comply with applicable laws and regulations in the United Arab Emirates

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

We use the following types of cookies:

• Essential cookies: required for the website to function properly
• Analytics cookies: help us understand website traffic and visitor behaviour (e.g. Google Analytics)
• Marketing cookies: used to deliver relevant advertisements on social media platforms (e.g. Meta Pixel)

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business. These include:

• Payment processors: for secure handling of financial transactions (e.g. Stripe)
• Communication platforms: for managing customer enquiries (e.g. WhatsApp Business, email services)
• Analytics providers: for website performance monitoring (e.g. Google Analytics)
• Social media platforms: for advertising and engagement (e.g. Meta, Instagram)

We do not sell, rent or trade your personal information to any third parties. Our service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Children's Privacy

As a children's venue, we take the privacy of minors very seriously. We collect children's information (such as name, age and date of birth) only as necessary to provide our services, including birthday party bookings, playgroup enrolment and activity registrations.

We only collect children's personal data with the explicit consent of a parent or legal guardian. We never knowingly collect personal information directly from children without parental consent.

Parents and guardians have the right to review, update or request deletion of their child's personal information at any time by contacting us.

Photography and CCTV: Our venue uses CCTV cameras for the safety and security of all visitors. Photos or videos taken by our staff during events may be used for promotional purposes only with prior written consent from the parent or guardian.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure and restricted access controls.

While we take every reasonable precaution, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data but we are committed to maintaining the highest standards of protection.

8. Your Rights

You have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Correction: request that we update any inaccurate or incomplete information
• Deletion: request that we delete your personal data, subject to legal obligations
• Opt-out: unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns or requests regarding this privacy policy or how we handle your personal data, please contact us: